cdaji Frequently Asked Questions

First, make sure you are using the correct username and password. Check that Caps Lock is off. If there is a cookie or cache issue, refresh your browser or try incognito mode. After multiple failed attempts, use the "Forgot Password" option. If the problem persists, contact our 24/7 live chat.

A cdaji account username must generally be created using a combination of English letters and numbers. To keep your password strong, use at least 8 characters — combining uppercase letters, lowercase letters, numbers, and special characters. Avoid easily guessable passwords such as your date of birth or name. Using a separate and unique password for each account is the safest practice.

For security purposes, cdaji may ask for additional verification when you log in from a new device. In such cases, a one-time password (OTP) may be sent to your registered mobile number or email. The OTP is valid only once within a specific time window. Do not share this code with anyone — cdaji will never ask you for an OTP.

No, cdaji's policy allows only one account per person. Creating multiple accounts may result in all accounts being cancelled, and any balance or bonuses may be forfeited. If you have a problem with your account, contact support directly instead of opening a new account.

Yes, cdaji is for those aged 21 and above only. Registration or participation in games without age verification is strictly prohibited. We strictly follow the account verification process to protect minors. If you have any suspicion or believe a minor is using an account, contact support immediately.

cdaji gives you the option to set your own deposit limits. This is an important part of responsible gaming. You can set daily, weekly, or monthly deposit limits in your account settings. Once a limit is set, it takes effect immediately. A waiting period may apply if you wish to increase your limit.

If you are struggling, you can find information on cdaji's responsible gaming page. You can also seek help from professional organisations offering mental health and addiction counselling in Bangladesh. cdaji's support team is available 24/7 via live chat and email ([email protected]) — do not hesitate to reach out.

There are some signs that are important to pay attention to — repeatedly gambling to recover lost money, hiding your gambling from family or friends, neglecting daily responsibilities, or feeling restless when not gambling. If you notice any of these signs, take a break and seek professional help. Our responsible gaming page has more detailed information.

Yes, cdaji offers cooling-off (temporary breaks) and self-exclusion options. With cooling-off, you can take a break from your account for a few days to a few weeks. For long-term self-exclusion, contact the support team — they will handle the process with care.

cdaji does not charge any deposit fee itself. However, your chosen payment method — bKash, Nagad, or Rocket — may apply their own transaction charges as per their own terms. For bank transfers, your own bank's policy applies. The minimum deposit amount is ৳200.

To deposit with Nagad on cdaji, first log in to your account and go to the deposit section. Select the Nagad option, send the desired amount to the Nagad number shown, and keep the Transaction ID safely. The minimum deposit is ৳200. If you have any issues, let us know via live chat.

In most cases, deposits are added to your balance within a few minutes. If it has not appeared after some time, check whether the transaction was successful in your payment app. If it was successful, contact our 24/7 live chat with the transaction ID and a screenshot — the support team will resolve it quickly.

Yes, bKash is a popular deposit method on cdaji. Log in to your account, go to the deposit section, and select bKash. Send Money to the provided bKash number and keep the reference number or transaction ID safe. Deposits start from a minimum of ৳200. Never share your bKash PIN with anyone.

A strong password should have at least 12 characters — such as uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (@, #, !, %). Avoid using your name, date of birth, or phone number. Use a different password for each platform and change it regularly. Using a trusted password manager makes this easier.

Always check cdaji's official address carefully — look at the URL in your browser's address bar and make sure the green lock (HTTPS) is present. Do not click on unknown links; avoid links from suspicious emails or messages. If a site looks like cdaji but the URL seems different, notify support immediately.

cdaji uses SSL encryption technology to keep all your personal and financial information secure. This means the data exchanged between your browser and our servers is fully encrypted. We follow fair play principles and do not sell your information to third parties.

Never. cdaji's support team will never ask for your bKash PIN, Nagad PIN, bank password, or OTP. If any person or organisation asks for this information, understand that it is an attempt at fraud. In such cases, immediately notify cdaji support and the relevant payment service.

If you think someone else is using your account, change your password immediately and contact cdaji's 24/7 live chat. The support team will review the account activity and take the necessary steps. If possible, take screenshots of any suspicious transactions.